MediClick
All articles

May 18, 2026

24/7 Private Medical Guard Across Italy: The New MediClick.co Service

Author: Dr. Alberto Alexandre – Medical Director Medi-Click (Registered with the Order of Surgeons of Treviso no. 2733)

Reading time: 4 minutes

Access to timely medical care should not depend on the time of day or the day of the week. Yet, anyone who has experienced a sudden illness during the night or on holidays knows well the frustration of long phone waits with the public service or hours spent in an Emergency Room waiting area for a white or blue code.

To address this real need of citizens, MediClick.co's new 24/7 Private Medical Guard service is now available, with widespread coverage throughout the national territory.

What is the Medi-Click Private Medical Guard?

Medi-Click is an integrated network of general practitioners, pediatricians, and nurses ready to intervene directly at your home or through advanced telemedicine. The service is designed to reduce waiting times and offer you a qualified doctor when your family doctor is not available.

How the service works, step by step

  1. Immediate Contact: Through the Medi-Click.co website or our dedicated number, you will get in touch with our operations center.
  1. Telephone Triage: A qualified operator will evaluate your request to direct you to the most suitable solution.
  1. 24-hour Intervention: Depending on the severity and your preference, you can get an immediate video consultation or a home visit from a doctor within a very short time.

When to activate the 24-hour Medical Guard?

The service is ideal for all acute but not life-threatening situations (for which 112 remains essential), such as:

• Severe flu syndromes, fevers resistant to antipyretics, and seasonal respiratory complications.

• Hypertensive crises (pressure spikes) to be monitored.

• Stable renal or abdominal colic.

• Issuance of online medical certificates for illness on holidays.

Transparency and Safety: Every doctor in the Medi-Click network is regularly registered with the professional body, covered by professional insurance, and constantly updated on national clinical guidelines.

Need a doctor now? Don't wait for symptoms to worsen